Sta Accomodation FAQ
STA (Short-Term Accommodation/Respite) –
What exactly is STA (Short Term Accommodation)?
STA allows an NDIS participant to be supported by someone else while giving their caregiver a respite from their typical caregiving obligations for a brief period of time.
Accommodation, meals, negotiated activities, community access, and daily living aids are all included in a STA.
With Armar Healthcare Agency's solution, you may design your own STA experience with your own Support Worker.
Question
How does the STA at Armar Healthcare work?
Short-Term Accommodation allows you to receive no-cost lodging, meals, and activities that are all invoiced to your NDIS plan, allowing you to work towards and achieve your NDIS goals. Short-term housing can allow you to try new activities, build new skills and relationships, preserve your existing living circumstances, and give your informal support system a rest. Because STA is all about support, Armar Healthcare allows you to hire your own Support Worker for your respite. After you've arranged for your Support Worker, you may choose your lodging, activity, and meal alternatives, giving you more freedom and control! This is then billed to your NDIS plan through Armar Healthcare. There is only one line item. On our booking enquiry page, we provide a template that breaks down your STA's hotel, food, activity, and support staff budgets. After you submit your booking request through our website, one of our STA advisors will call you to help you plan your STA and answer any questions you may have. We cover all expenses and send you an itinerary, as well as any tickets, 48 hours before your STA begins.
Question
What role does a STA play in my NDIS plans?
If you are self-managed or plan managed, you can use Armar Healthcare's STA service. In your Core budget, you'll need to allocate the necessary funds. STA can be a specified item in a plan, but because Core is flexible, you can use your funds to support it if it helps you achieve your goals.
Question
Do I have to pay for my lodging in advance?
Answer
We can help you find a place to stay, or you can find your own.
We can only book a hotel that complies with our cancellation policy (free cancellation within 48 hours).
If you want to stay somewhere that doesn't follow this policy, you can.
You must book your preferred lodging, and we will either take over payment of the booking two days ahead to the start of your STA or deposit any money spent out of pocket back into your bank account.
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How do I make a reservation for my lodging?
Answer
You can book your accommodation in a variety of methods. These options can be discussed with your consultant.
Question
I don't want to be in the same room as my personal assistant. Is it possible for me to buy two rooms?
(This is true if you require overnight assistance or if your support worker lives too far away from the respite location to make daily trips.)
Answer
Having separate rooms for you and your support worker is essential for both of you. Please keep in mind that no one else should benefit from your plan, according to NDIA principles. As a result, we will only allow flats with 2-3 bedrooms.
Question
How far ahead of time can I book my lodging?
Answer
You have the option of booking your accommodations as long in advance as you choose. Please ensure that you check the cancellation policy of the venue prior to making the booking. According to Armar Healthcare's cancellation policy, we will only accept payment for your booking two days prior to the start of your STA.
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Do I have to book for a certain amount of days?
Answer
Armar Healthcare requires a minimum of two days' notice for each booking (1 night).
Question
How many days of lodging can I reserve at once?
Answer
You can use your funding for 1-14 days of respite in a succession, according to NDIA criteria. Please contact us if you have special circumstances so that our consultant can discuss them with you.
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My NDIS funds are managed by the NDIA. Is it possible for me to use your service?
Answer
We can only provide this service to self-, plan-managed Participants and NDIA managed. Is it necessary for me to bring a support worker?
Answer
Yes, according to the NDIA rules, in order for a STA to be declared reasonable and required, you must have a support worker. This will allow you and your informal supporters to make the most of your STA experience. During a STA, children require round-the-clock assistance. Adults (18 years and older) require a minimum of 4 hours of assistance and an on-call Support Worker for the remaining hours.
Question
How much does Armar Healthcare charge?
The daily charge for A. Armar Healthcare is only $374.00. This daily charge will be added to your final bill.
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What is the STA Breakdown?
Answer
The chart below shows the breakdown of daily charges that can be applied to each STA item. With this chart, we can be a little more flexible.
If your hotel costs less than $400 per night, for example, you may put the additional money into your activity or meal budget.
If your hotel costs more than $400 a night, you might get less activities.
This is something that can be discussed with us directly.(Only the following applies.) Please disregard and talk with us directly if you are using your own support worker or if you wish to employ Armar Healthcare's support worker (currently only accessible for STAs on the Gold Coast/Brisbane Area and Sunshine Coast Area).
Wage support for workers:
Weekday: $660; Saturday: $852; Sunday: $1,044; Public Holiday: $1,172; Weekday: $660; Saturday: $852; Sunday: $1,044; Public Holiday: $1,172
Armar Healthcare will bundle these together and sell them as a single line item.Please note that your Support Workers wage will not be included on Armar Healthcare's invoice. Your support worker will need to submit a separate billing to your plan for the services they offer during your STA. You have the right to negotiate the wage payable with your Support Worker since you have choice and control. Please keep in mind that the above line is the maximum amount a Support Worker can bill against your plan for services provided during your STA.
Question
When will my personal assistant be paid?
Answer
Providers can only be paid for a service once it is finished, according to NDIA guidelines. If you have your own Support Worker, please send their invoice to your STA consultant, and we will arrange payment once your STA has been paid.
Question
Can I book a room through Air BnB or Stayz?
Answer
Yes, if you want to utilise an accommodation provider who requires an upfront payment, you can make the money yourself and give a receipt to Armar Healthcare. Armar Healthcare will refund you two days before the start of your STA. Please keep in mind that if you need to cancel outside of our normal business hours, there is a chance that you will be charged.Armar Healthcare will not compensate you if you cancel your reservation.
Question
I've already paid for my lodging and would like to take advantage of your service. Is it possible for me to get my money back?
Answer
If you have a valid receipt and booked according to our instructions above, we can repay the cost of your lodging two days ahead to the start of the STA (as per our cancellation policy).
Question
Is it possible to rent a car as part of my STA?
Yes, however it will be included in your activity budget. Please discuss this with our expert before making a reservation. Also, if you want to rent a car, you'll need to put down your own credit card in case of an accident or damage. This is not the responsibility of Armar Healthcare.
Is transportation to and from my STA covered?
Answer
No, you will not be transported to and from your STA. This will need to be coordinated with your support worker.
(If required, we can make an exception in this case.) Please talk to us directly about it.)
Question
Can I use my funds to buy a plane ticket?
No, you can't use your STA money to buy a plane ticket.
Is it possible for me to utilise my funds to buy a train ticket?
Answer
During your STA, a rail ticket can be included in your activity budget.
Question
What if I have an emergency while on my STA?
Answer
Please dial 000 in the unlikely case that you have an emergency during your STA. Please call 1300 LIMITLESS if you have any questions or issues concerning tickets or events (1300 5464 853 77)
What events am I able to schedule?
Consider thinking beyond the box. Is there anything you've always wanted to do? Do you want to swim with dolphins? Do you want to learn to ride a horse? Consider taking a hot air balloon flight.
How does this fit in with your NDIS objectives?
Nothing is impossible in our eyes. Many people are doing new things they've never done before in order to become more self-sufficient.
Please note that practically everything can be booked in advance unless a non-refundable deposit is required at the time of booking, which is a risk for us. In most circumstances, we will pay for the activity 48 hours before your STA begins, or we will ask you to pay in advance and repay you two days before your STA begins
Question.
How many tickets will I receive for each activity?
Answer
For each activity, you will receive two tickets. One is for you, and the other is for your helper.
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When will my itinerary, tickets, and gift cards be delivered?
Answer
Two days prior to the start of your STA, you will receive your itinerary and any e-tickets. Upon check-in, any gift cards or real tickets will be waiting for you at reception.
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What would the cost breakdown look like?
Please use the link below to contact us or ask us directly.